CPUT Campus Clinic poor service (Cape Town)

Cape Peninsula University of Technology

Our campus clinic seems to be on every student’s lips recently, following numerous incidents of many students experiencing a very bad and poor service delivery. Lots of students complain about the ignorance of nurses, in fact, the clinic staff as a whole, rudeness and long break hours.

There has been an ongoing complaint about the clinic to what seems to be bad service provided by the staff, ignorance of the student’s documents such as losing their folders or simply staff lacking professionalism. According to the interview I conducted by going around asking student from all faculties who have made use of the clinic about their experiences while visiting the clinic. 68% of the students complained about the issue whereby one have to tell the receptionist what they came to the clinic for, (their health troubles) before being assisted/ referred to the health practitioner. Students feel that this issue is very private as it should be between them and the nurse or doctor they consulting, not a third part.

18% of the students complained about the issue of bad service, stating that the clinic lacks good service and mentioned the issue of long tea and lunch breaks taken by these nurses or they would simply be chatting to each other while students are waiting to be helped. The last 14% complained about the ignorance/ rudeness and attitude these health practitioners have. When I went to the clinic to ask the nurses side of the story, they refused to comment saying whatever students had choice but to take the matter to the Judicial Office who promised to oversee the matter.